Refund Policy

Return Label Responsibility

puracy applies this customer standard: The customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. The purpose of this explanation is to make the applicable customer standard easy to follow.

Damaged, Defective, Wrong, or Missing Items

As part of the service provided by puracy, report damage, a defect, a wrong item, or a missing item promptly to support@puracystory.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. This statement is provided to keep the related customer experience clear and predictable.

Authorized Return Address

Unless a dedicated address is supplied in the authorization, approved returns are directed to 4671 Clover Dr, Charleston, West Virginia, 25306, United States. Unapproved parcels may be delayed or refused. This is the operating standard followed by puracy. This wording is designed to make the relevant customer process easier to understand.

Returns and Exchanges

As part of the service provided by puracy, a no-reason return or exchange may be requested within 30 days after the order is delivered. Start the request through support@puracystory.shop or 512-779-8457 before sending any item. We include this detail so the relevant expectations are transparent at the time of purchase.

No-Reason Return Exceptions

In administering this part of the store, puracy follows this rule: for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. The information is provided to support informed purchase and service decisions.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Refund Method and Timing

Once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider. This is the operating standard followed by puracy. It is set out here to help customers understand the applicable next steps.

Cancellation Before Shipment

The approach used by puracy is as follows: We will try to cancel an order that has not shipped. Once dispatch has occurred, the return and refund terms in this policy govern the request. It is stated here to give customers a clear understanding of how this part of the service works.

Store Contact Details

• Brand: puracy
• Email: support@puracystory.shop
• Phone: 512-779-8457
• Company and default return address: 4671 Clover Dr, Charleston, West Virginia, 25306, United States