Contact Us

Contact Customer Care

Under the customer terms maintained by puracy, customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Send questions to support@puracystory.shop or call 512-779-8457. This statement is provided to keep the related customer experience clear and predictable.

Order and Return Assistance

puracy applies this customer standard: When contacting support about delivery, damage, a return, or an exchange, supply the order number and useful evidence. Unauthorized return parcels should not be mailed. The information is provided to support informed purchase and service decisions.

Physical Contact Address

Our physical and default return address is 4671 Clover Dr, Charleston, West Virginia, 25306, United States. Obtain authorization before mailing merchandise so that the correct destination and prepaid arrangement can be confirmed. This is the operating standard followed by puracy. The statement is included to make the related service expectation clear at a glance.

Merchant Information

• Brand/store name: puracy
• Contact email: support@puracystory.shop
• Telephone: 512-779-8457
• Physical and return address: 4671 Clover Dr, Charleston, West Virginia, 25306, United States