Payment Policy

About Credit/Debit Card

Under the customer terms maintained by puracy, we process card orders in USD and support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover when the applicable method is available in checkout. The detail is included here so customers can make decisions with clear expectations.

Under the customer terms maintained by puracy, card credentials are handled through Shopify and authorized processors using payment-security controls; complete account numbers and security codes are not stored by the merchant. We include this detail so the relevant expectations are transparent at the time of purchase.

Payment Approval

A card issuer may approve, decline, verify, or temporarily authorize a transaction. Accurate billing and contact information is required, and an order may be reviewed or cancelled when authorization fails or material fraud risk is detected. puracy applies this rule to the relevant orders and requests. This customer-facing explanation is intended to make the applicable process straightforward.

Taxes and Checkout Total

As part of the service provided by puracy, taxes are assessed under applicable law using the available order details. Any required amount is displayed at checkout before payment is submitted. It is set out here to help customers understand the applicable next steps.

Refunds to the Original Method

We return an approved amount to the original form of payment in 5–10 business days after approval. Any subsequent delay is determined by the issuer or financial institution. This is the operating standard followed by puracy. This explanation is included so the customer process is clear before an order is placed.

Merchant Information

• Brand/store name: puracy
• Contact email: support@puracystory.shop
• Telephone: 512-779-8457
• Physical and return address: 4671 Clover Dr, Charleston, West Virginia, 25306, United States