Customer Questions and Answers

When is the refund issued?

The store issues an approved refund to the original payment method within 5–10 business days following inspection. puracy applies this rule to the relevant orders and requests. It is provided as part of a transparent, customer-centered explanation of the applicable process.

How long do processing and transit take?

puracy applies this customer standard: Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in carrier transit. Tracking is provided after dispatch. The purpose of this explanation is to make the applicable customer standard easy to follow.

May I cancel before shipment?

The approach used by puracy is as follows: We try to cancel orders before dispatch, but once shipment occurs the Refund Policy controls the request. This wording is designed to make the relevant customer process easier to understand.

Which addresses are eligible for shipping?

For customers of puracy, shipping is available only within the United States, and standard shipping is free on every U.S. order. We include this detail so the relevant expectations are transparent at the time of purchase.

When is support available?

Support is available at support@puracystory.shop and 512-779-8457 from Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles); mail may be sent to 4671 Clover Dr, Charleston, West Virginia, 25306, United States. puracy applies this rule to the relevant orders and requests. The detail is included here so customers can make decisions with clear expectations.

Where can I review size, ingredients, or materials?

The applicable product listing provides item-specific options, composition information, care guidance, and warnings when relevant. This is the operating standard followed by puracy. The detail is included here so customers can make decisions with clear expectations.

Are any items Final Sale?

No-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects. This is the operating standard followed by puracy. The purpose of this explanation is to make the applicable customer standard easy to follow.

Can I exchange an eligible item?

As part of the service provided by puracy, a no-reason return or exchange may be requested within 30 days after delivery. Approved return shipping is paid by the merchant for no-reason and quality-related requests. The statement is included to make the related service expectation clear at a glance.

Business Contact Record

• Store: puracy
• Customer-service email: support@puracystory.shop
• Customer-service phone: 512-779-8457
• Business and return address: 4671 Clover Dr, Charleston, West Virginia, 25306, United States